Recruitment

Community Energy Plus – Vacancies

Community Energy Plus is a multi-award winning charity that has been delivering sustainable energy projects and advice since 1998. Our mission is to tackle climate change, promote sustainable energy and reduce fuel poverty. Our team has extensive experience of providing specialist outreach support to over 320 community energy projects; we have secured over £2.1m for community projects towards a total value of over £4.4m.


Customer Service Assistants

Contract: This will be a full-time role, but we are open to part time arrangements with the right individuals.

Duration: Initially, a fixed term contract (3-month probationary period) for 10 months (ending 31st March 2023)

Location: Community Energy Plus’ office in the centre of Truro

Salary: £19,755 per year, pro-rata

Start date: ASAP

We are looking for Customer Service Assistants to work with our Energy Advice team to deliver a range of projects tackling fuel poverty across Cornwall.

Are you a people person, who is passionate about supporting residents to improve their circumstances? If you’re interested in making a difference in your community and looking for a way to use your people and administrative skills in a role that has a real impact, then our Customer Service Assistant role is for you.

Our Customer Service Assistants:

  • Are committed to great customer service
  • Have an approachable outlook and ability to communicate with people of all backgrounds
  • Have an excellent eye for detail
  • Are flexible and take a collaborative approach to team work, and
  • Are prepared to learn new skills around fuel poverty and domestic energy efficiency.

Customer Service Assistant – Application Pack


We are keen to fill this position as soon as possible, and will make an appointment as soon as we have identified a suitable candidate. Therefore, an early application is recommended.

Application process: Please email a CV and covering letter describing your motivations and suitability for the role, noting the expectations set out in this role description and application pack to [email protected]

We are unable to respond to every application. Applicants who will be offered an interview will be contacted by email.

Communications from recruitment agencies will not be accepted.