This page explains how Community Energy Plus uses any information you give to us through our website, and the ways in which we protect your privacy.
The Data Protection Act
Community Energy Plus is a data controller under the Data Protection Act. Under the Act, we have a legal duty to protect any information we collect from you. We safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party or other government department (except to process on our behalf) unless you give us permission to do so.
What information do we collect?
We collect different kinds of information from visitors to our website:
- requests for information via our contact form
- site usage information from log files
Online applications and contacting us
You can send us your feedback or make an application to our insulation scheme directly through the website or by e-mail, post or phone. We do not pass on any of your personal information outside our organisation when dealing with your enquiry. We will not use any information you supply for any other purpose without first seeking your permission.
Calls to our independent advice service
The information you supply to us in telephone contacts may be logged within a database to help us respond to, and track, your request. We do not pass on any of your personal information outside our organisation when dealing with your enquiry, unless you have given us permission to do so. We will not use any information you supply for any other purpose without your permission.
Cookies and Log Files
Log files allow us to record visitors’ use of the site which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you or information about which other sites you have visited.
Links to other sites
Access to your information and contacting us
Phone: 01872 245566
Post: Community Energy Plus, 35 River Street, Truro TR1 2SJ.