Our Advice Services

As energy prices continue to climb, the number of people struggling to keep their homes heated to an adequate temperature and stay on top of their energy bills steadily increases.

Low wages, large numbers of poorly insulated and solid wall properties and reliance on more expensive forms of heating where there is no access to mains gas, have forced many households to make difficult choices between heating and other living costs.

If you’re in fuel debt, struggling to pay your energy bills or concerned about your property being cold, damp or mouldy, our fully trained and qualified energy advisors can provide independent advice. We can point you towards any current financial support schemes for insulation and heating, or direct you to other charities and organisations who might be able to help.

 


Community Energy Plus Freephone Advice Service

Our independent energy advice service provides householders in Cornwall with information on insulation, heating and managing energy bills, including advising on any current government schemes for insulation and heating.

Our advisors are available to help you between 9am and 5pm, Monday to Friday.

Call 0800 954 1956 or email advice@cep.org.uk


Energy Advice – Simple Guides for Householders

Understanding Your Electricity Meter and Bill

You should read your meter regularly to make sure that your bills are accurate and you’re not running up a large debt or credit. Electricity meters are fitted with either mechanical, digital or dial displays, measuring the amount of electricity used in Kilowatt Hours (kWh).

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Understanding Your Gas Meter and Bill

You should read your meter regularly to make sure that your bills are accurate. Gas meters are fitted with either mechanical, digital or dial displays, measuring the amount of cubic feet or cubic metres used. If your gas use is shown in cubic feet it will be converted into metres by your supplier to calculate your bill.

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Tariffs, Payment Options and Switching Suppliers

If you have never switched supplier, or changed tariffs, you might be able to save money by finding a better deal. All suppliers are now obliged to tell you if they have a better tariff available to you, although they won’t tell you if there is a better offer elsewhere.

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Priority Service Register

Gas and electricity suppliers are obliged to offer a range of FREE services and additional benefits to support their most vulnerable customers. The free services listed in this guide are available to all mains gas and electricity customers who meet the eligibility criteria.

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Visit our ‘Factsheets and Leaflets’ page to see all our factsheets and the latest ‘Energy Monitor’ newsletter.